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Shipping & Returns

READ ALL GUIDELINES AND POLICIES CAREFULLY BEFORE PLACING YOUR ORDER

RETURNS POLICY: Any returns or problems that occur because of an error on our part will be handled at our expense. Contact us immediately and we will take care of the situation. 

RETURN POLICY FOR CUSTOMER ERROR OR CHANGE OF MIND: Giving our items are custom made upon order, we do not offer refunds on any product without any defect or due to a wrong size being ordered, or a customer changing their mind on their order What we offer in this instance is store credit of the amount spent towards the purchase of a replacement item. 
If you aren't satisfied with an item, please Contact Us (hello@mywhyagency.com) with your order number and details about the product. We will respond quickly with instructions for how to redeem/use your store credit.

SUBMITTING A CLAIM FOR A RETURN/EXCHANGE: Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date. We do not accept any other types of claims. 

UNDELIVERABLE MAIL: There are a few reasons an order can be returned to us but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by the customer. New shipping charges will be applied for orders that we have to reship because they may have been unclaimed at customs, returned by you, or had an incorrect address originally provided. 

REPORTING A PROBLEM: You can report problems with an order by emailing us at hello@mywhyagency.com. Be aware that we may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays and we will reship order to you promptly. 

LOST PACKAGE: If your package is lost in transit, no worries! We will reprint it and resend it once the estimated time of delivery is exceeded at no cost to you. However, if the tracking information for the package states that it has been delivered, we would, unfortunately, not take responsibility.

SHIPPING: When you place an order, we take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Shipping then takes 3-5 business days once you've received notice of product shipment. 

INTERNATIONAL ORDERS - CUSTOM FEES: Shipments outside of the USA may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors. You will be responsible for these fees.

 

 

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